For suppliers and manufacturers

That is the whole obligation. The rest of this page explains what you will be asked for, how long it takes, and why doing it here is less work than the alternative.

What you will be asked for

Your customer sends you a request — a specific list of what they need for a specific product or order. Not a blank spreadsheet. A list.

Typically that means:

• Material data — fibre types and percentages, where the material came from, recycled content if any.
• Certificates — GOTS, GRS, OEKO-TEX, Fair Wear or whatever applies to your facility. You upload the PDF once.
• Production detail — which steps you performed, at which facility, with the GLN if you have one.
• Transaction certificates — for certified material, the TC that proves the quantity you received matches the quantity you shipped.

You answer what you have. If something is missing, you say so, and the brand sees it as missing rather than assuming you ignored them. An honest gap is easier to close than silence.

How long the first one takes

Between twenty minutes and two hours, depending on how organised your certificates already are.

After that, far less. Certificates live in your document library and attach to the next request in one click. Material data for a fabric you have supplied before is already there. The second brand that asks you for the same mill certificate gets it instantly.

That is the part worth understanding. Most brands ask you by email, each in their own format, each needing its own reply. Here you enter it once and it serves every customer who asks.

What it costs you

Nothing, for the work your customers ask of you.

Being clear about this, because it is the question every supplier asks first: responding to requests, uploading certificates, submitting material data, tracking expiry dates — none of it is behind a payment. A brand on any plan, including the free one, can invite you, and you can answer in full.

The free supplier account includes:

• 2 users
• 3 connected buyers
• 20 library items
• 20 lots per month
• 500 MB of evidence storage
• 2 sub-suppliers

For most suppliers serving two or three brands, that is the whole job and the bill never arrives.

When paying starts to make sense

If TrustRise becomes how you manage traceability across many customers, two paid tiers exist. Neither is required to serve a brand that invited you.

The API is the real line between Pro and Business. Everything else is volume.

Your sub-suppliers

If the data your customer wants sits one level further up — the mill that wove the fabric, the spinner that made the yarn — you can invite them yourself.

They get their own free account, submit to you, and you decide what passes upward. You are not asked to disclose your supplier list to your customer. You are asked to vouch for the data.

This matters commercially. The alternative, in most systems, is the brand going around you to your source. Here the relationship stays yours.

Who sees what

Your data is not public, and it is not shared across brands.

• A brand sees what you submitted to that brand, for the products you supply them. Nothing about your other customers, nothing about your pricing, nothing you did not submit to them.
• Other suppliers see nothing of yours. A sub-supplier you invite sees only the request you sent them.
• Consumers see only what the brand chose to publish in the passport — typically a country and a production step, rarely a facility name, never your commercial terms.
• Authorities can be given access to the evidence trail during an inspection. That is the point of keeping it.

You can export everything you have submitted, at any time, in a machine-readable format. It is your record of your own work.

Why this is coming to you

The EU’s Ecodesign for Sustainable Products Regulation will require Digital Product Passports for textiles sold in the EU. The delegated act that sets the mandatory fields has not been adopted yet — the indicative year is 2027, and it applies at the earliest eighteen months after entering into force.

Your customers are starting now because mapping a supply chain takes years, not months. The brand that invited you is doing the responsible thing early rather than the panicked thing late.

What it means for you commercially: suppliers who can produce traceability data on request will keep EU accounts. Suppliers who cannot will lose them to suppliers who can. This is already visible in tier-1 sourcing decisions, ahead of any legal deadline.

Answering well is not a favour to your customer. It is how you stay in their supply chain.

Common questions